1. The Nature of the Change

• Key questions to be answered
• What sort of business are we in, and what sort of change does this imply?
• Problem or opportunity? Enforced or desired anyway?
• Identifying main areas of concern
• Experiences of changes to date – what was it like and what did we learn?

2. Defining the Structure of the Change Challenge & Diagnosis

• Which areas of change do we need to consider for our business?
• Elaborating on change issues – an analysis
• Consultation with staff
• Force field analysis and SWOT analysis and assessing the impact of change

3. Requirements Definition

• Needing to know the desired outcome. What will constitute a successful re-location?
• What must be prevented? What should be facilitated? What needs to happen?
• Deriving a formal definition as a basis of planning successful change

4. Managing the Change Programme as a Project

• Integrating the change challenge into the overall project plan for the relocation
• Defining a project sponsor and a project manager
• Four phases of the change project lifecycle
• Tracking and monitoring progress

5. The Pitfalls and Hazards of Change

• Natural resistance to change
• Outlining the classic change pitfalls
• The human aspects of change and employee perspectives
• A scenario to avoid and the effect of change dissidents

6. Handling the Uncertainty Aspect of Change

• Uncertainty and its affect on planning
• The importance of reducing uncertainty systematically
• Defining what we know and what we don’t know
• Establishing a framework for handling uncertainty

7. Defining the Change Management Team

• Defining the key management players and other key ‘Change Agents’
• Understanding the positives and negatives
• Scoping the problems and brainstorming solutions
• Determining responsibilities

8. The Change Cycle

• Denial, Defence, Discarding, Adaptation, Internalisation
• Understanding how individuals can be helped through the change cycle

9. Essential Ingredients for Successful Change

• Overview of the essential ingredients
• Establishing empathy with all employees and consultation
• Employee involvement in planning and implementing change
• Dealing with dissidents and fear

10. The Communication Strategy and Plan

• Communicating early and regularly
• Listening and discussing
• Back-up communication strategies – e-mail and Intranet
• Painting and articulating an OK future

11. Planning for Business Continuity

• Maintaining customers base and maintaining customer service levels
• Maintaining customer service levels
• Knowledge management – maintaining the enterprise’s know-how

12. Summary of Change Management

• Re-cap on key points and effective change
• Re-visiting the human aspects
• What we have got out of the day and where we go from here