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Change Management | Print |

1. The Nature of the Change

  • Key questions to be answered
  • What sort of business are we in, and what sort of change does this imply?
  • Problem or opportunity? Enforced or desired anyway?
  • Identifying main areas of concern
  • Experiences of changes to date – what was it like and what did we learn?

2. Defining the Structure of the Change Challenge & Diagnosis

  • Which areas of change do we need to consider for our business?
  • Elaborating on change issues – an analysis
  • Consultation with staff
  • Force field analysis and SWOT analysis and assessing the impact of change

3. Requirements Definition

  • Needing to know the desired outcome. What will constitute a successful re-location?
  • What must be prevented? What should be facilitated? What needs to happen?
  • Deriving a formal definition as a basis of planning successful change

4. Managing the Change Programme as a Project

  • Integrating the change challenge into the overall project plan for the relocation
  • Defining a project sponsor and a project manager
  • Four phases of the change project lifecycle
  • Tracking and monitoring progress

5. The Pitfalls and Hazards of Change

  • Natural resistance to change
  • Outlining the classic change pitfalls
  • The human aspects of change and employee perspectives
  • A scenario to avoid and the effect of change dissidents

6. Handling the Uncertainty Aspect of Change

  • Uncertainty and its affect on planning
  • The importance of reducing uncertainty systematically
  • Defining what we know and what we don’t know
  • Establishing a framework for handling uncertainty

7. Defining the Change Management Team

  • Defining the key management players and other key ‘Change Agents’
  • Understanding the positives and negatives
  • Scoping the problems and brainstorming solutions
  • Determining responsibilities

8. The Change Cycle

  • Denial, Defence, Discarding, Adaptation, Internalisation
  • Understanding how individuals can be helped through the change cycle

9. Essential Ingredients for Successful Change

  • Overview of the essential ingredients
  • Establishing empathy with all employees and consultation
  • Employee involvement in planning and implementing change
  • Dealing with dissidents and fear

10. The Communication Strategy and Plan

  • Communicating early and regularly
  • Listening and discussing
  • Back-up communication strategies – e-mail and Intranet
  • Painting and articulating an OK future

11. Planning for Business Continuity

  • Maintaining customers base and maintaining customer service levels
  • Maintaining customer service levels
  • Knowledge management – maintaining the enterprise’s know-how

12. Summary of Change Management

  • Re-cap on key points and effective change
  • Re-visiting the human aspects
  • What we have got out of the day and where we go from here